Before you register at Rollchain casino, take five minutes to read this guide — it could save you time and money.
Getting Ready
- Important: Check your device. The site works best on modern browsers with JavaScript enabled. No app installation is needed; it’s a progressive web app (PWA) that you can add to your home screen from the browser.
- Prepare a valid email address and a strong password. Use a mix of letters, numbers, and symbols.
- Have your ID documents ready if you plan to withdraw. KYC verification is mandatory for withdrawals over a certain amount.
- Choose a payment method. Options include credit/debit cards, e‑wallets, and cryptocurrencies. Each has different processing times.
- Set a budget. Decide how much you are willing to spend and never chase losses. Use the deposit limits feature if available.
Account Setup
- Go to the registration page. Click “Sign Up” or “Join Now”.
- Fill in your email, username, and password. Confirm the password.
- Select your preferred currency from the list. Euro, USD, and cryptocurrencies are common.
- Agree to the terms and conditions. Read them carefully, especially bonus terms.
- Submit the form. A verification email will be sent. Click the link to verify.
- Log in for the first time. You may be prompted to set up two-factor authentication (2FA) for added security.
How Wagering Works
Wagering requirements (WR) determine how many times you must play through a bonus before withdrawing winnings. Let’s calculate:
Suppose you claim a 100% match bonus up to €200 with 35x wagering on both deposit and bonus. You deposit €100 and receive €100 bonus.
Total amount to wager = (deposit + bonus) × WR = (€100 + €100) × 35 = €200 × 35 = €7,000.
If you play a slot with 96% RTP, your expected loss per spin is 4% of turnover. Expected loss = €7,000 × 4% = €280. Since your total funds are €200, the expected value is negative. This shows the importance of choosing low-wagering bonuses.
Some games contribute differently: slots often count 100%, table games 10% or 20%. Check the terms.
Security
The platform uses SSL encryption to protect data transfers. 2FA is available. Do not share your password. Always log out on shared devices. For EU players: the license is from Curaçao, so winnings may be subject to local income tax. Consult a tax advisor.
Financial Operations
Deposits are instant for most methods. Withdrawals are processed within 24 hours after approval, but bank transfers may take 3–5 business days. Minimum withdrawal is typically €20. Maximum withdrawal limits may apply per transaction or per week. Cryptocurrencies offer the fastest withdrawal times, often within 30 minutes after approval.
Support Guide
- Forgot password: Use the “Forgot Password” link on login page. Enter email to receive reset link.
- Verification issue: Contact support via live chat with scanned ID and proof of address. They usually respond within 2 hours.
- Withdrawal delay: Check if KYC is complete. If not, upload documents. Wait up to 48 hours. If still pending, contact live chat.
- Bonus not credited: Ensure you met the minimum deposit and used the correct bonus code. Email support if not credited within 1 hour.
- Account locked: Usually due to multiple login attempts. Wait 15 minutes and try again. If still locked, contact support to unlock.
Quick Answers
How long does it take to withdraw?
Withdrawals are approved within 24 hours. E‑wallet withdrawals are instant after approval; bank transfers take 3–5 days.
Is there a mobile app?
No. The website is a progressive web app that works seamlessly on mobile devices. Add it to your home screen for quick access.
What is the minimum deposit?
Minimum deposit is typically €10 or equivalent in cryptocurrency.
Can I set deposit limits?
Yes. Visit the responsible gambling section in your account settings to set daily, weekly, or monthly limits.
Are my funds safe?
Player funds are held in segregated accounts. SSL encryption protects transactions.
How do I contact support?
Live chat is available 24/7. Email support usually responds within 12 hours.
Which currencies are accepted?
EUR, USD, BTC, ETH, and many other cryptocurrencies. Check the payment page for full list.
Do I pay tax on winnings?
The casino does not deduct tax. You are responsible for reporting winnings according to your local laws. For Curaçao-licensed sites, winnings may be taxable in your country.
Pro Tips
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Credit Card | Instant | 2–5 business days |
| E-Wallet | Instant | Up to 24 hours |
| Cryptocurrency | Instant | 30 minutes – 1 hour |
| Bank Transfer | 1–3 business days | 3–7 business days |
For fastest transactions, use cryptocurrency or an e-wallet. Avoid bank transfers for quick cash-outs.
Now that you know the ins and outs, you’re ready to play smart. Remember to gamble responsibly and have fun.