Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a new player or experienced, understanding the withdrawal process ensures your winnings reach you without delays. This step-by-step guide covers everything from registration to cashing out.
Getting Ready
- Verify your email address immediately after registration – check spam folder if needed.
- Prepare a valid government-issued ID (passport, driver’s license) for KYC verification.
- Have a proof of address ready (utility bill or bank statement dated within 3 months).
- Choose a payment method that supports both deposits and withdrawals to avoid issues.
- Read the bonus terms carefully – wagering requirements apply to bonus funds.
- Set a deposit limit to manage your bankroll responsibly.
How to Sign Up
- Visit Casino Lucky Ones and click the “Sign Up” button.
- Fill in your personal details: name, date of birth, email, and phone number.
- Create a strong password (at least 8 characters with numbers and symbols).
- Select your preferred currency and agree to the terms and conditions.
- Confirm your email by clicking the link sent to your inbox.
- Log in and complete your profile – add your address and phone number.
- Make your first deposit to claim the welcome bonus (if desired).
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before withdrawing winnings. For example, a €100 bonus with a 35x wagering requirement means you need to wager €100 × 35 = €3,500 in total. Only bets on eligible games count – slots usually contribute 100%, while table games may contribute less (e.g., 10%). Use this formula: Total wagering needed = (Bonus amount) × (Wagering multiplier). If you deposit €50 and receive a 100% match bonus worth €50 with 40x wagering, you must wager €2,000 before cashing out.
Deposits & Withdrawals
| Method | Deposit Minimum | Deposit Maximum | Withdrawal Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €5,000 | 2–5 banking days |
| Skrill | €10 | €10,000 | 0–24 hours |
| Neteller | €10 | €10,000 | 0–24 hours |
| Bank Transfer | €25 | €10,000 | 3–7 banking days |
| Cryptocurrency | €20 | €20,000 | 0–12 hours |
Deposits are instant for most methods. Withdrawals may require KYC verification before processing. Always check that your withdrawal method matches your deposit method where possible.
Licence & Player Protection
The casino operates under a Curacao eGaming licence. This means it follows basic regulatory standards, but players from EU or Nordic countries should note that winnings may be subject to local income tax – check your country’s tax laws. The platform uses SSL encryption to protect your data and offers tools like deposit limits, self-exclusion, and reality checks to promote responsible gambling.
Support Guide
- Forgotten password: Use the “Forgot Password” link on the login page – check your email for reset link.
- Account locked after too many login attempts: Contact live chat – they will unlock it after verifying your identity.
- Withdrawal pending for more than 24 hours: Ensure your KYC documents are submitted – if still pending, contact support with your username.
- Bonus not credited: Verify you met the minimum deposit and entered the bonus code (if required). Contact support with the deposit ID.
- Game not loading: Clear your browser cache or try a different browser/device. If issue persists, provide the game name and error message.
- Change personal details: Submit a request via email with supporting documents for approval.
Players Ask
How long does KYC verification take?
Typically 24–48 hours after you submit clear copies of your ID and proof of address. During peak times it may take up to 72 hours.
Can I withdraw my deposit bonus immediately?
No, you must meet the wagering requirements first. Withdrawing before that forfeits the bonus and any winnings from it.
Is there a minimum withdrawal amount?
Yes, for most methods it is €20 or equivalent. Check the cashier for exact details.
What documents are needed for verification?
A government-issued ID (passport, driver’s license) and a recent utility bill or bank statement as proof of address.
Can I withdraw using a different method than my deposit?
In some cases, yes, but the casino may require identity verification first. Withdrawals typically go back to the original method if possible.
Are there fees for withdrawals?
The casino does not charge fees, but your payment provider may apply small transaction fees. Cryptocurrency withdrawals are usually free.
What games contribute most to wagering requirements?
Slots usually contribute 100%, while table games contribute 5–20%. Check the bonus terms for exact percentages.
How do I set a deposit limit?
Go to your account settings under “Responsible Gambling” and choose daily, weekly, or monthly limits.
Extra Tips
The loyalty program rewards regular play with points that can be exchanged for bonus cash or free spins. There are typically 5 tiers – Bronze, Silver, Gold, Platinum, and Diamond. You earn 1 point for every €10 wagered on slots. Higher tiers unlock faster withdrawal times, personal account managers, and exclusive bonuses. For example, Gold tier requires 5,000 points and offers a 12-hour withdrawal guarantee. Make sure to opt into the program after your first deposit to start accumulating points.
Remember: always gamble responsibly. Set a budget, never chase losses, and take regular breaks. With these steps, you are ready to enjoy a smooth withdrawal experience.